PUNCTUALITY

How many times have you been forced to wait for someone to come and make a service call?  You have already set an appointment for a specific day, and when you call the office to find out what time a technician will come you your house, their answer is something like, "...well, sometime today...", or "...sometime between 9 and 2...", or, better yet, "...I can't tell you when, but it will be sometime today...".  Nice answers, huh?  Simply put, if you have a scheduled appointment for a specific time, then we will be there.  If we feel we will be later than 15 minutes from that scheduled time, we will give you a courtesy call and notify you of how much longer we think we will be. 

There have been far too many times we (and I mean you and I) have had to wait... and wait... and wait... for a service person to arrive.  If you are like me, you are not happy when you have your whole busy day still ahead of you and you're still waiting.  I PERSONALLY DO NOT LIKE TO WAIT FOR SOMEONE WHO IS LATE. 

Time after time, my customers have been surprised when we show up 5 minutes early.  Simply put, if you have a scheduled appointment for a specific time, then we will be there.  If we feel we will be later than 15 minutes from that scheduled time, we will give you a courtesy call and notify you of how much longer we think we will be. 

There is a famous saying that we use as our motto.  It goes something like, "...if you arrive 10 minutes early then you are on time; if you arrive at the scheduled time, then you are late...".